Return Policy

Every Order, Commission, And Sale Is Handled With Care And As Much Clarity And Transparency As Possible.  Our Goal Is For You To Be Completely Thrilled With Your Purchase! Please Read Below To See How We Can Help You.

Can I Return The Artwork I Purchased? All Sales Of Original Artwork Are Final. If An Item Fails To Meet The Description Online, Your Purchase Is Protected By Our Quality Guarantee. We Will Replace Or Refund Items That Are Not Accurately Described.

How Long Do I Have To Return Or Exchange A Print? We Accept Print Returns And Exchanges Within 24 Hours With A Receipt. If You Do Not Reach Out Within 24 Hours, We Will Be Unable To Make A Return, So Please Be Prompt!

When Will My Replacement Artwork Ship / When Will I Receive My Refund? We Will Ship Your Replacement Artwork And / Or Issue A Refund Only After Receiving Your Return.

What Packaging Do I Use To Send The Print Back? We Ask That You Return Your Print In The Original Packaging To Us. If Your Print Came In A Tube, It Must Be Returned With Both End Caps. If You Opened The Package And Threw One End Cap Away, Tape Is Not A Replacement! We Are Only Able To Provide You A Functioning Shipping Label If The Weight And Dimensions Are Accurate And The Same As When We Initially Shipped The Package. If You Do Not Have The Original Packaging, Please Go To To The Post Office And Purchase A Stiff Mailer Or A Sturdy Tube, As Well As Postage. We Will Not Provide You A Refund For Artwork That Is Damaged In Transit Back To The Studio Due To Poor Packaging. We Are Unable To Restock And Sell Damaged Prints, So Please Make Sure You Package Your Print With Care!

My Artwork Arrived Damaged OR Was Not Delivered OR Was Lost OR Was Stolen From My Doorstep. Is This Something You Can Help With? We Are Not Liable For Any Mishandling Or Failed Delivery By The Shipping Service (USPS Or UPS). We Work Hard To Package Each Order With Care In Sturdy Flat Mailers And Tubes So That It Arrives Undamaged. Please Be Kind When Reaching Out And Remember That We Do Not Run The Post Office Or UPS, And Have No Control Over The Treatment Of Your Package In Transit! It’s Just As Much Of A Bummer For Us To See Damaged Prints As It Is For You To Receive Them. Most Packages Are Insured Up to $100 And You Can Request Additional Insurance Coverage Before Purchase.

Damaged Print: We Are Happy To Reprint And Ship Your Order At No Extra Cost To You! We Ask That You Return The Print To Our Studio, Either In The Original Packaging Or In Sturdy Packaging Purchased At Your Local Post Office.

Not Delivered / Lost / Stolen: If Your Package Is Marked “Delivered” And Yet Is Nowhere To Be Found On Your Doorstep, Please First Check Your Confirmation Email To Ensure That You Input The Correct Shipping Address. We Are Unable To Replace Any Print Order For Free If The Shipping Address Is Incorrect. This Does Happen Occasionally, And It Is Not Uncommon To Have The Package Returned. If That Is The Case, We Are More Than Happy To Forward It To Your Correct Address, Though We Ask That You Pay For The Postage. If The Address Is Correct And You Believe Your Package To Have Been Lost Or Stolen, You Must Contact The Shipping Service Personally. Unfortunately, There Isn’t Anything We Can Do On Our End, So We Are Unable To Address Any Failed Delivery Or Theft Issues Directly. We Are Unable To Reprint Any Order For Free That Has Been Not Delivered, Lost, Or Stolen.

I Ordered A Print, But I’m Unsatisfied With The Colors Now That It Is In My Space. What Do I Do? Please Take The Time To Read Descriptions Carefully And Check The Colors On Multiple Screens If You Are Concerned About Color Variations. We Try Our Best To Represent The Colors And Tones In Our Work Honestly And Clearly. Please See Above For Our Exchange Policy.

Please Email gallery209media@gmail.com If You Have Any Questions About Your Order, And We Will Work With You To Sort Out Any Issues!