Return Policy

Gallery 209 Return Policy

Every order, commission, and sale is handled with care and as much clarity and transparency as possible. Our goal is for you to be completely thrilled with your purchase! Please read below to learn how we can help if an issue arises.

Can I Return the Artwork I Purchased?

All sales of original artwork are final. If an item does not match its online description, your purchase is protected by our Quality Guarantee. We will replace or refund items that are not accurately described.

How Long Do I Have to Return or Exchange Artwork?

We accept returns and exchanges within 24 hours of delivery or purchase, accompanied by a receipt or proof of purchase. If you do not contact us within 24 hours, we will be unable to process a return or exchange, so please reach out promptly.

When Will My Replacement Artwork Ship or When Will I Receive My Refund?

Replacement artwork will be shipped and/or refunds will be issued after we receive and inspect the returned item.

What Packaging Should I Use to Return Artwork?

Please return your artwork in its original packaging whenever possible. If your artwork arrived in a mailing tube, it must be returned with both end caps intact. Tape is not an adequate replacement for a missing end cap.

We can only provide a return shipping label when the package dimensions and weight remain the same as when it was originally shipped. If you no longer have the original packaging, please purchase a sturdy flat mailer or heavy-duty mailing tube from your local post office or shipping carrier.

We cannot issue refunds for artwork that is damaged during return shipping due to inadequate packaging. Please package your return carefully to help ensure it arrives safely.

My Artwork Arrived Damaged, Was Not Delivered, Was Lost, or Was Stolen. Can You Help?

We carefully package every order using sturdy shipping materials to help ensure it arrives safely. However, Gallery 209 is not responsible for delays, mishandling, loss, theft, or delivery errors caused by the shipping carrier (such as USPS or UPS).

Most packages are insured for up to $100. If you would like additional insurance coverage, please contact us before your order ships.

Damaged Artwork

If your artwork arrives damaged, we are happy to replace it at no additional cost whenever possible. We ask that you return the damaged artwork to us in its original packaging or in comparable protective packaging.

Lost, Missing, or Stolen Deliveries

If your tracking information indicates that your package was delivered but you cannot locate it, please first verify that the shipping address on your order confirmation is correct.

If an incorrect shipping address was provided during checkout, we are unable to replace the order at no charge. If the package is returned to us, we will gladly resend it once additional shipping costs have been paid.

If the shipping address is correct and you believe the package has been lost or stolen, you will need to file a claim directly with the shipping carrier. Unfortunately, we are unable to replace artwork at no charge for packages that are marked as delivered but are lost or stolen.

The Artwork Looks Different Than I Expected

Please read product descriptions carefully and view images on multiple screens if color accuracy is important to you. Because every monitor and mobile device displays color differently, slight variations between what you see on screen and the actual artwork are normal.

Please refer to our return and exchange policy above if you have concerns about your purchase.

Questions?

If you have any questions about your order, please email gallery209media@gmail.com. We are committed to providing excellent customer service and will do our best to resolve any issues promptly.